What personal information do we collect and why? Information we may collect is your name, mailing and street address, email address, telephone numbers, birth date, occupation, employment details, family details, financial information, insurance details, sensitive information, references, copies of photo identification and any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise and information you provide to us through our office, surveys or visits by our representatives from time to time. We collect personal information to enable us to provide our Services which include providing appraisals of properties, acting as a real estate agent for the buying and selling of properties, leasing properties, and management of properties, advertising properties, provide your contact details to contractors who provide us with services, statistical purposes and promoting our business and services. We may not be able to provide the Service if we do not collect the personal information or if any of the personal information you provide is inaccurate or incomplete.
Considerations for when you send any information to us While we do all we can to protect your privacy, including investing in specialist security software, no data transfer over the internet is 100% secure. Any personal information or other information which you transmit to us online is transmitted at your own risk. If you provide personal information to us electronically, there are ways you can help maintain the security of the information. Some examples are:- do not provide personal information by using a public computer never disclose your user name and password to another person always close your browser when you have finished your user session If at any time you believe your username or password has been comprised you should change your password and contact us immediately. This is your responsibility.
Direct marketing and opting out We do not use sensitive information for marketing purposes. We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. If you no longer wish to receive any additional marketing material from us or do not want your information disclosed for direct marketing purposes, contact us and we will remove your details from our marketing database.
How your information is stored We take reasonable steps to securely store personal details and information. This includes electronic and physical security measures, use of password protection software and staff training. We may retain personal information for as long as is necessary to comply with any applicable law, for the prevention of fraud, insurance and government purposes, information technology backup, for the collections of any monies owed and to resolve disputes. When the personal information that we collect is no longer required, we will remove the personal information as soon as possible.
How you can update and correct your personal information You may request access to any personal information we hold about you at any time by contacting us detailed below. This would be provided at no cost. There may be circumstances we cannot grant you access to the personal information we hold under the Privacy Act or other law for the information to be withheld. You should contact us immediately if you believe the personal information we hold about you is incorrect so the details may be amended, or someone has gained access to your personal information.
What is the process for complaining about a breach of privacy? If you believe that your privacy has been breached, please contact us as detailed below and provide written details of the incident so that we can investigate further. The complaint will be dealt with as per our Complaints Handling Procedure.
Please Take Note: U1st Realty is a licenced real estate agent and is able to give property advice within the scope of their licence. The nature of the professional advice given will vary depending on the nature of the Real Estate Activities you engage in; but will require (at a minimum) you need to be advised by a licensed real estate agent, a licensed builder, a solicitor, a Financial Advisor, and/or an accountant. You further acknowledge and agree that U1st Realy Pty Ltd is not licenced to provide financial advice and therefore any information we may offer you is entirely factual information in nature, except in the areas that we are licensed to advise you on. We provide quality factual information and real estate guidance to our clients so that you are able to question and engage the various appropriately licenced professionals to get the personal advice you need; and to help you learn from the experiences of others that have already engaged in certain Real Estate Activities that you may be considering.